These Terms and Conditions (“Terms”) govern the use of the ValueLoop Technologies Limited’s ValueLoop Platform. By registering for an account, subscribing to any membership plan, funding your wallet, or using any service provided on the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Eligibility
Users must be at least eighteen (18) years of age or otherwise possess the legal capacity to enter into a binding contract under applicable law. ValueLoop Technologies Limited (ValueLoop) reserves the right to request identity verification at any time.
2. Registration
Users shall provide accurate, complete, and current information during registration and shall promptly update any changes. ValueLoop reserves the right to suspend or terminate accounts containing false, misleading, or incomplete information.
3. Services
ValueLoop provides digital value-added services including, but not limited to:
- Airtime purchase
- Mobile data subscription
- Electricity bill payment
- Cable television subscription
- Any other digital payment services as may be introduced from time to time
ValueLoop may add, modify, remove, suspend, or discontinue any service without prior notice to you.
4. Wallet
Users may fund their ValueLoop wallet through payment channels or third-party payment services providers approved by ValueLoop.
Wallet funds are intended solely for the purchase of services available on the ValueLoop platform. The wallet is not a bank account, savings account, investment product, or interest-bearing account.
ValueLoop does not hold customer funds as a deposit-taking institution and payment processing shall be subject to the terms of the applicable payment service provider.
5. Membership Subscription
ValueLoop offers the following subscription plans:
- Basic (Campus Cruize)
- Plus (Luxury Cruize)
- Premium (Travel Cruize)
Each subscription plan may attract different fees, benefits, reward structures, and qualification criteria as published by ValueLoop.
Subscription fees are non-refundable except where required by applicable law or expressly approved by ValueLoop.
6. Reward Points
Eligible transactions completed on the platform may earn reward points.
Reward points are promotional loyalty benefits only. They have no cash value, are not transferrable, cannot be exchanged for cash, and do not constitute money, savings, investments, or property.
ValueLoop reserves the right to solely determine, review, adjust, suspend, cancel, or amend the reward points structure at any time.
7. ValueLoop Cruize Campaign
Subscribers may become eligible for consideration under the ValueLoop Cruize Campaign after:
- maintaining an active qualifying subscription for at least three (3) consecutive months in any of the campaign tier subscribed for i.e. Basic (Tuition Experience), Plus (Luxury Experience) and Premium (Travel Experience);
- attaining the applicable reward points benchmark for their subscription plan; and
- comply with these Terms and any campaign-specific requirements.
Meeting the qualification criteria does not create an automatic right to participate in, or receive any campaign benefit, travel opportunity, reward, or prize.
Qualified Subscribers shall only be eligible for consideration and selection in accordance with the applicable campaign rules as may be made by ValueLoop at any time.
Where the number of qualified Subscribers exceeds available campaign opportunities, ValueLoop shall determine the number of beneficiaries and conduct a fair and transparent selection process.
8. Verification
ValueLoop reserves the right to verify a Subscriber’s identity, account status, subscription history, transaction history, reward points, and compliance with these Terms before granting any reward or campaign benefit.
Failure to complete verification may result in suspension, cancellation, or disqualification.
9. Fraud and Abuse
ValueLoop may suspend, terminate, or restrict any account where it reasonably believes that:
- fraudulent activity has occurred;
- multiple or duplicate accounts have been created;
- transactions have been manipulated;
- payment reversal or chargebacks have occurred;
- platform abuse has occurred; or
- these Terms have otherwise been breached.
Reward points obtained through ineligible transactions may be withdrawn without prior notice.
10. Users Responsibilities
Users agree to:
- maintain the confidentiality of their log-in credentials;
- ensure sufficient wallet balance before initiating transactions;
- comply with all applicable laws;
- refrain from using the platform for unlawful or fraudulent purposes; and
- promptly notify ValueLoop of any unauthorized account activity.
Users are responsible for confirming the accuracy of all transaction details before completing a purchase.
11. Transaction Processing
ValueLoop will use reasonable efforts to process all successful transactions promptly. However, transaction completion may depend on third-party service providers, telecommunications networks, utility companies, financial institutions, and other external systems.
ValueLoop shall not be liable for delays or interruptions beyond its reasonable control but will use reasonable efforts to resolve valid services issues.
12. Refund Policy
Completed and successfully delivered transactions are generally non-refundable.
Refunds or wallet reversals may only be granted where:
- a transaction fails without service delivery;
- duplicate payments are confirmed;
- an error attributable to ValueLoop occurs; or
- applicable law requires a refund.
Refund requests shall be subject to investigation and verification.
13. Suspension and Termination
ValueLoop may suspend, restrict, or terminate any account where reasonably necessary to protect the platform, comply with applicable law, investigate suspected misconduct, or enforce these Terms.
14. Intellectual Property
All trademarks, logos, software, content, graphics, business names, and intellectual property appearing on the platform remain the exclusive property of ValueLoop Technologies Limited or its licensors and may not be reproduced without prior written consent.
15. Limitation of Liability
To the fullest extent permitted by applicable law, ValueLoop shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the platform, including delays caused by third-party service providers, network failures, system maintenance, or events beyond the Company’s reasonable control.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
16. Privacy
ValueLoop shall collect, process, and protect users’ personal information in accordance with its Privacy Policy and applicable data protection law.
17. Amendments
ValueLoop may amend these Terms from time to time. Material changes will be communicated through the platform or by other reasonable means. Continued use of the platform after such changes take effect constitutes acceptance of the revised Terms.
18. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the Federal Republic of Nigeria.
The parties shall first seek to resolve any dispute amicably through good-faith negotiations. Where a dispute cannot be resolved within forty (40) days, it may be referred to mediation or arbitration by mutual agreement before either party commences proceedings in a court of competent jurisdiction in Nigeria, unless applicable law provides otherwise.
19. General Provision
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by ValueLoop to enforce any provision shall not invalidate the entire agreement between the Company and the user regarding the use of the platform.
These Terms constitute the entire agreement between the Company and the user regarding the use of the platform.
By using the ValueLoop platform, the user confirms that they have read, understood, and agreed to these Terms and Conditions.